Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.


Can I change my account details?
Login to your account and select MY DETAILS from the top menu. Here you can update your details including email, postal address and passwords.
Login
Can I delete my account?
Due to technical reasons it is not possible to delete your account. You are free to change your details so they are not your real contacts and will not be associated to you.
Login
I forgot my password. What should I do next?
When you Login to your Shayana account, there is a link available below to reset your password. Submit your email to receive a new password.
Login
Do you save my information or release it to third parties?
We store your account details and order history in order to ensure the best possible customer experience. Your information will never be shared with a third party and is securely encrypted on our private servers.
Customer Support
I sent you a Mail and I still have not received a reply?
All emails are responded to within 48 hours of reception. Your opinion is very important to us, so please be patient as you will receive an answer from Shayana shortly.
Customer Support
How can I unsubscribe from your mailing?
There is a link at the bottom of the mailing where you can select to no longer receive our Newsletter.
Customer Support